We are committed to protecting your privacy. This policy explains what personal information we collect from you, when we collect it, how we use and disclose it, and the options you have regarding our use of it.
We collect personal information from you for two reasons, firstly to process your order and secondly to communicate with you. Your personal information may be collected when you visit our website, place an order with us online, by telephone or by email or contact us with a question or concern. If we do not collect this personal information, we may not be able to provide you with the products and service you have requested.
For clarity, personal information may include, but is not limited to, your name, email address, postal address, phone number, credit card number. We will never collect sensitive information about you without your explicit consent.
We may use your personal information in the following ways:
• To authenticate you
• To process and fulfil your orders
• To communicate with you and send you information by email, postal mail, telephone, text message, or other means about our products, services and promotions, unless you have directed us not to.
We may share personal information with companies that provide services on our behalf. We take steps to ensure that these companies keep the personal information that we provide to them confidential and to use such information only as we permit. These companies may be established in countries other than your own, by submitting your personal information you agree to such transfers.
HOwCLean UK wants to communicate with you in the future should you chose to do so. At the time when we collect your personal information you will have the opportunity to opt in to future communications. If you prefer not to hear from us in the future or you do not wish to receive promotional information - such as information about products - you can follow the process below:
1. Use the unsubscribe feature in a marketing email
2. Contact our customer service team via phone on +44 1494713655
3. Email us at
Please note we may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
The information we hold will be accurate and up to date to the best of our abilities. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We care about privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from a child without prior verifiable parental consent. Our website and communications are not targeted to or intended for use by children.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For your convenience, our websites may contain links to other companies' sites we are not responsible for the content or practices of any linked sites. We recommend that you review the privacy notice of any site that you access through our sites.
If you have any questions or comments about privacy, you should email us at
Registered Office: 37 Dickerage Road, Kingston Upon Thames, England, KT1 3SR
Internet communications cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, HOCL HOwCLean UK Ltd., does not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of email transmission. If verification is required, please request a hard-copy version. Any views or opinions presented are solely those of the author and do not necessarily represent those of HOCL HOwCLean UK Ltd. Messages sent to and from us may be monitored.